Personal Support Worker

May 6, 2019

JOB SUMMARY

The Personal Support Worker is responsible for providing personal care and assistance in activities of daily living for the residents as requested by the Charge Nurse.  Is responsible for the cleaning of common areas (and other assigned areas) of the Residence and for personal resident laundry as requested.

FUNCTIONS

  1. Understands and adheres to the Residence’s policies, procedures, practices and philosophies. Works in accordance with all regulatory compliance agencies, Ontario Retirement Homes Act 2010 and O. Reg 166/11. Ensures compliance with Ontario Residential Communities Association, Occupational Health and Safety Act and other pertinent legislated regulations/ standards.
  2. Collaborates with other departmental personnel to ensure continuity of care.
  3. Maintains a safe and clean environment for residents.
  4. Deals tactfully and courteously with residents, residents’ families and visitors and reports all issues to the Charge Nurse or the Resident Wellness Manager.
  5. Notifies the Charge Nurse or the Resident Wellness Manager of any staff/resident incidents and accidents and completes documentation as required.
  6. Is knowledgeable on Resident Bill of Rights and works to respect and promote it
  7. Distributes meal trays to residents in their rooms as required.
  8. Answers all resident calls promptly as requested by the Charge Nurse.
  9. Assists with all aspects of residents’ daily living.
  10. Ensures that personal grooming is professional and uniform is clean, tidy and appropriate.
  11. Carries out all duties in a safe manner and adheres to proper lift/transfer procedures at all times.
  12. Participates in fire and evacuation drills and is knowledgeable of fire procedures.
  13. Reports to Charge Nurse on all pertinent issues regarding residents and their care and documents on the resident record.
  14. Performs a variety of housekeeping duties to ensure that the residence is maintained in a safe, clean, and sanitary condition.
  15. Operates automatic washing machines/dryers including folding, ironing, hanging and distribution of laundry.
  16. Cleans, mops and polishes floors as well as dusting furniture in an orderly fashion.
  17. Ensures that the common area washrooms are cleaned and disinfected.
  18. Collects and disposes of garbage in common areas as required.
  19. Is responsible for cleaning of all common areas on a nightly basis, including completion of a nightly cleaning checklist.
  20. Participates in the Residence wide Infection Control Program and interdisciplinary VIP Quality Program
  21. Performs other related duties as required.

QUALIFICATIONS AND COMPETENCY CRITERIA

  1. Successful completion of recognized Health Care Aide or Personal Support Worker program.
  2. Experience working with seniors and knowledge of the aging process.
  3. The ability to understand and follow-out orders so as to perform duties effectively, and communicate any pertinent issues regarding residents and their care.
  4. Must have respect, understanding and empathy for the elderly and people with disabilities.
  5. The ability to work accurately and quickly.
  6. Previous experience in cleaning responsibilities an asset.
  7. Must successfully complete an authorized Screening for Vulnerable Persons and a successful Criminal Reference Check and disclose any convictions, charges restraining orders, probation orders and or warrants during the course of your employment that affect in any way your clear Criminal Reference Check and/or Vulnerable Persons Screening

REPORTS TO

The Personal Support Worker reports directly to the Resident Wellness Manager, and takes direction on a daily basis from the RPN/Charge Nurse.

WORKING CONDITIONS

  • Must be able to set priorities and meet deadlines as workload may fluctuate as admissions, resident needs and discharges occur.
  • Must be able to concentrate in an environment of interruption and change.
  • Strength requirements:
    • Lifting – up to 30 lbs. for a variety of tasks is required occasionally
    • Pushing / pulling force of up to 15 lbs. may be required for portering patients
    • Bilateral push force of up to 55 lbs required to close tub door
  • Mobility and Posture requirements:
    • Standing and walking are required to complete the majority of essential duties.
    • Static and dynamic cervical flexion and rotation are required when performing the majority of resident care tasks.
    • Lumbar flexion/stooping and rotation are required while performing resident spas and cleaning.
    • Horizontal and vertical shoulder reaching are required for the majority of resident care tasks.
    • The wrists are required to have functional bilateral mobility in all planes.
    • Supination and pronation of the elbow are required for the majority of essential duties.
    • Several types of gripping actions using both hands are utilized throughout the workday on a frequent to constant basis.

Refer to Physical Demands Analysis document completed for specific site.

RESPONSIBILITIES TO HEALTH AND SAFETY

  1. Is aware of employees’ responsibilities and follows all health and safety policies and procedures as set out in departmental manuals.
  2. Works safely to reduce the risk of injury to self, co-workers and residents.
  3. Is alert to and promptly reports all actual or potentially hazardous situations to immediate supervisor. Does not operate or use faulty equipment.
  4. Wears personal protective equipment (or clothing) as required by task, MSDS or Residence policy.
  5. Promptly reports personal injury to supervisor and seeks first aid as needed.
  6. Participates in fire safety demonstrations and fire drills, and knows the Residence’s fire and disaster plan.

RPN / Charge Nurse

JOB SUMMARY

Under the direction of the Resident Wellness Manager, provides for all aspects of nursing care and directs the duties of personal care staff.

FUNCTIONS

  1. Maintains resident records and required documentation in accordance with policies and procedures and legislative requirements.
  2. Interprets and adheres to company policies, procedures, practices and philosophies. Works in accordance with all regulatory compliance agencies, Ontario Retirement Homes Act 2010 and O. Reg 166/11. Ensures compliance with Ontario Residential Communities Association, Occupational Health and Safety Act and other pertinent legislated regulations/ standards
  3. Organizes and directs functions and activities related to provision of care to residents.
  4. Is knowledgeable on Resident Bill of Rights and assists staff to respect and promote it.
  5. Administers medications as prescribed and observes changes in condition resulting from medications. Monitors the safekeeping of drugs and narcotics.
  6. Assists in maintaining a clean, safe residence environment for residents and personnel.
  7. Assists in ensuring that safe job routines are developed and followed. Recognizes safety hazards and takes appropriate action. Completes incident reports as appropriate.
  8. Participates in orientation and in-service programs or standing committees as assigned by the Resident Wellness Manager or General Manager.
  9. Maintains effective communication and good interpersonal relations with medical and allied staff, residents, families and other departments and refers all sensitive issues to ensure consistent response.
  10. Supervises Personal Support Workers/Resident Wellness Aides/Attendants giving care and monitors any agency staff.
  11. Communicates with resident families. Keeps family members updated on any changes in a resident’s physical, emotional or mental status. Informs families of any appointments booked for a resident, medical or otherwise.
  12. Updates family physicians as requested or when a change in the resident’s status occurs.
  13. Updates all nursing care plans and resident profiles as necessary.
  14. Checks the charts of new residents for completeness.
  15. Reports unusual occurrences, safety hazards, illness or problems with residents to the Resident Wellness Manager or General Manager.
  16. Completes staff and resident incident/accident reports and advises the Resident Wellness Manager or General Manager immediately of all staff incidents that may result in a WSIB claim, or other serious occurrences.
  17. Assumes responsibility for the physical plant in the absence of the Resident Wellness Manager or General Manager. Investigates problems and reports immediately to the Resident Wellness Manager or General Manager. Reports any maintenance emergencies to the Environmental Services Manager, notes other issues in Maintenance Request Book.
  18. Reports all deaths to the Resident Wellness Manager or General Manager.
  19. Participates in the Multi-disciplinary, Village-wide Quality (VIP) and Infection Control Programs.
  20. Performs other related duties as required.

QUALIFICATIONS AND COMPETENCY CRITERIA

  1. Current certificate of competence in good standing from the College of Nurses of Ontario.
  2. Comprehensive knowledge of nursing and health care practices and techniques including courses or experience in care of the elderly.
  3. Current CPR training required.
  4. Medication certificate required of all RPN’s.
  5. Must have respect, understanding and empathy for the elderly and people with disabilities.
  6. Must be committed to multi-disciplinary team work and demonstrate an ability to work through collaboration, joint decision making and integrated strategies.
  7. Must successfully complete an authorized Screening for Vulnerable Persons and a successful Criminal Reference Check and disclose any convictions, charges restraining orders, probation orders and/or warrants during the course of your employment that affect in any way your clear Criminal Reference Check and/or Vulnerable Persons Screening

REPORTS TO

The RPN/Charge Nurse reports directly to the Resident Wellness Manager.

WORKING CONDITIONS

  • Must be able to set priorities and meet deadlines as workload may fluctuate as admissions, resident needs and discharges occur.
  • Must be able to concentrate in an environment of interruption and change.
  • Strength requirements:
    • Lifting – up to 15 lbs. for retrieving and carrying resource material, and supplies
    • Pushing / pulling force of up to 20 lbs. to push/pull the Medication carts
  • Mobility and Posture requirements:
    • Standing and walking are required while administering medications and tending to resident care needs.
    • Static and dynamic cervical flexion and rotation is occasionally required.
    • Frequent shoulder horizontal and/or vertical reaching is required for most tasks.
    • The wrists are required to have functional mobility in all planes.
    • Supination and pronation of the elbow are required.
    • Several types of gripping actions using both hands are utilized throughout the workday on a frequent to constant basis.

Refer to Physical Demands Analysis document completed for specific site.

RESPONSIBILITIES TO HEALTH AND SAFETY

  1. Is a competent person as defined by the Occupational Health and Safety Act
  2. Is aware of supervisors’ responsibilities and follows all health and safety policies and procedures as set out in departmental manuals.
  3. Monitors adherence to safety policies and procedures of subordinates, and promotes safe work practices for self and others.
  4. Is alert to and promptly reports all actual or potentially hazardous situations to the Environmental Services Manager and/or the General Manager.
  5. Ensures that all reported injuries/illnesses are treated promptly and documented according to policy, and that transportation for treatment of critical injury is arranged.
  6. Participates in fire safety demonstrations and fire drills, and knows the Residence’s fire and disaster plan.

Cook

JOB SUMMARY

The Cook prepares the food for each meal as outlined on the menu.  Any changes require the approval of the Food Services Manager or delegate.  The Cook also prepares food for catering functions as needed. This individual is responsible for ensuring that the food is prepared in a proper and safe manner and presented to the residents in a palatable and appetizing appearance.

FUNCTIONS

  1. Preparation of meals according to the posted menu and standardized recipes, ensuring that the high standards are executed and respected at all times.
  2. Facilitates the service of food, ensuring client food preferences are respected and quality presentation is maintained.
  3. Ensures that all food service department functions are performed in a clean, sanitary manner according to policies. Works in accordance with all regulatory compliance agencies: Ontario Retirement Homes Act 2010 O. Reg 166/11, Ontario Residential Communities Association, Occupational Health and Safety Act and any other legislated regulations/ standards
  4. Assists the Food Service Manager in control of food costs, waste, and ordering.
  5. Receives all food and supplies and checks delivery slips prior to signing, note and reports problems to Food Services Manager.
  6. Ensures food is safely stored, properly labeled and dated after receiving to avoid spoilage and facilitate proper rotation.
  7. Ensures compliance with all public health regulations and standards.
  8. Recommends and institutes change in technique or procedure for more efficient operation.
  9. Provides a consistent performance in food services as necessary supporting the resident meal service and are delegated even without the presence of the Food Services Manager.
  10. Assists Food Service Manager in the orientation and training of new dietary personnel.
  11. Inspects for food supplies and determines what quantities of food should be reordered and communicates this to Food Service Manager.
  12. Attends in-service to better understand the dietary needs of the clients.
  13. Attends staff meetings as required to be aware of changes in the Residence.
  14. Is aware of the Resident Bill of Rights and endeavours to respect and promote it.
  15. Takes into account suggestions from culinary committee.
  16. Ensures residents’ dietary restrictions are met.
  17. Assists/directs FSW’s as needed.
  18. Prepares food items for both internal and external catering functions as required.
  19. Participates in ongoing food service-specific education and accreditation education components to retain skill base.
  20. Performs other duties and functions as required.
  21. Participates actively in the Residence-wide interdisciplinary VIP Quality and Infection Control Programs.

QUALIFICATIONS AND COMPETENCY CRITERIA

  1. Minimum Cook papers from a recognized college, Grade 12 or equivalent; Certified Red Seal Chef preferred.
  2. Must have a current certificate in food handling from local public health unit or other recently completed food handling training equivalent to local public health program.
  3. Must have experience in quantity food preparation and kitchen equipment.
  4. Must have 3 years experience in related food service industry.
  5. Must have empathy for, and an understanding of the needs of our customers and their guests.
  6. Must have the ability to follow oral and written directions, as well as arithmetic calculations.
  7. Must successfully complete an authorized Screening for Vulnerable Persons and a successful Criminal Reference Check and disclose any convictions, charges restraining orders, probation orders and or warrants during the course of your employment that affect in any way your clear Criminal Reference Check and/or Vulnerable Persons Screening


REPORTS TO

The Cook reports directly to the Food Services Manager.

WORKING CONDITIONS

  • Must be able to concentrate in an environment that provides constant interruption and change.
  • Strength requirements:
    • Lifting – up to 50-60 lbs. for food storage or preparation duties
    • Pushing / pulling up to 45 lbs.
  • Mobility and Posture requirements:
    • Standing and walking is required during all preparatory tasks
    • Full cervical and lumbar functional range of motion occurs throughout workday.
    • Constant forward reaching to various distances occurs throughout the workday.
    • Constant functional bilateral wrist range of motion is required.
    • The elbow is pronated for the majority of tasks
    • Several types of gripping actions using both hands are utilized throughout the workday on a frequent to constant basis

Refer to Physical Demands Analysis document completed for specific site.

RESPONSIBILITIES TO HEALTH AND SAFETY

  1. Is aware of employees’ responsibilities and follows all health and safety policies and procedures as set out in departmental manuals.
  2. Works safely to reduce the risk of injury to self, co-workers and residents.
  3. Is alert to and promptly reports all actual or potentially hazardous situations to immediate supervisor. Does not operate or use faulty equipment.
  4. Wears personal protective equipment (or clothing) as required by task, M.S.D.S. or facility policy.
  5. Promptly reports personal injury to supervisor and seeks first aid as needed.
  6. Participates in fire safety demonstrations and fire drills, and knows the Residence fire and disaster plan.
  7. Does not use a ladder in any circumstance. If required to use a ladder in job  routine, formal Ladder Safety Training must be completed for the employee with the Environmental Services Manager.

Server

JOB SUMMARY

The Server performs tasks in keeping with a professional waitperson in a family style restaurant.  Our residents and visitors are all considered our customers. Servers are required to offer, pour and serve alcoholic beverages and soft drinks from the licensed bar.

FUNCTIONS

  1. Prepares the dining room for meal service.
  2. Waits on each assigned table, takes orders, checks for presentation, errors or omissions prior to serving the plate to the individual customer.
  3. Presents meals to residents/guests in a professional and courteous manner.
  4. Ensures that residents/guests receive the requested meal in accordance with customers’ requests.
  5. Following each meal service the server is required to clean and bus the food areas. The areas will vary from day to day and will be clearly identified on the position shift routines.
  6. Prepares all dining areas for the next meal service.
  7. Properly separates and delivers dirty linen to laundry department as assigned by Job Routine.
  8. Retrieves/folds/stores clean linen as needed.
  9. Responsible for the loading and operation of the dishwasher with assistance from FSW’s. This includes proper storage of the dishes and polishing flat wear in accordance with the protocols of the department.  Proper hand washing is necessary in between handling dirty and clean dishes.
  10. Keeps the work areas at a standard of cleanliness that is in keeping with Public Health.
  11. Sets up for daily “afternoon tea”/snacks in accordance with established protocol.
  12. Describes “daily specials” as well desserts & offers bar service and features.
  13. Ladles soup, plate desserts, scoop ice cream as per customer request.
  14. Completes census report for all customers’ served as per job routine, and department protocol.
  15. Picks up room service trays following each meal and in accordance with job routine, department protocol.
  16. Communicates immediately any difficulties experienced with the meal service to the Dining Room Supervisor.
  17. Assists with the closing and stocking of the bar on a daily basis as per job routine, department protocol.
  18. Ensures accurate set-up for reservations for Family/Guests Dining.
  19. Is aware of the Resident Bill of Rights and endeavors to respect and promote it.
  20. Participates in a Residence wide interdisciplinary VIP Quality and Infection Control Programs.
  21. Participates in fire drills.
  22. Performs other related duties and functions that from time to time are required by management.

QUALIFICATIONS AND COMPETENCY CRITERIA

  1. Serving experience in a commercial dining room required with current Smart Serve certificate.
  2. A minimum of age 16 as a student and in good standing academically or equivalent life/work skill development along with a minimum of grade 10. Grade 12 or equivalent preferred as non student.
  3. Ability to work accurately, neatly and quickly.
  4. Must have an empathy for and ability to get along with our customers and their guests.
  5. Ability to follow oral and written directions.
  6. Must successfully complete an authorized Screening for Vulnerable Persons and a successful Criminal Reference Check and disclose any convictions, charges restraining orders, probation orders and or warrants during the course of your employment that affect in any way your clear Criminal Reference Check and/or Vulnerable Persons Screening.

REPORTS TO

The Server reports to the Dining Room Supervisor

WORKING CONDITIONS

  • Strength requirements:
    • Lifting – up to 20-37 lbs. for preparatory, cleanup and serving tasks.
    • Pushing/pulling up to 45 lbs.
  • Mobility and posture requirements:
    • Standing and walking is required during all preparatory tasks.
    • Dynamic cervical flexion and rotation is frequent.
    • Frequent shoulder horizontal and/or vertical reaching is required for most tasks.
    • Shoulder reaching to the side is required when serving food and performing preparatory tasks.
    • The wrists are required to have functional mobility in all planes.
    • Supination and pronation of the elbow are required.
    • Several types of gripping actions using both hands are utilized throughout the workday on a frequent to constant basis.

Refer to Physical Demands Analysis document completed for specific site.

RESPONSIBILITIES TO HEALTH AND SAFETY

  1. Is aware of employees’ responsibilities and follows all health and safety policies and procedures as set out in departmental manuals.
  2. Works safely to reduce the risk of injury to self, co-workers and customers.
  3. Is alert to and promptly reports all actual or potentially hazardous situations to the immediate supervisor. Does not operate or use faulty equipment.
  4. Wears personal protective equipment (or clothing) as required by task, MSDS or facility policy.
  5. Promptly reports personal injury to supervisor and seeks first aid as needed.
  6. Participates in fire safety demonstrations and fire drills, and knows the Residence fire and disaster plan.
  7. Does not use a ladder in any circumstance. If required to use a ladder in job  routine, formal Ladder Safety Training must be completed for the employee with the Environmental Services Manager.